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  Vinataxi’s general director, Chia Chuen Huei, spoke with Vietnam Economic News’ Cao Son

 ·    What are advantages and disadvantages for Vinataxi in being the only foreign invested taxi service provider in Vietnam?

Whether we are a joint venture company or a local company, basically we enjoy the same incentives and conditions. We are operating in a very fair business environment. We do not get less or more than our competitors. The competition in taxi service business is very keen at the moment with the participation of many players, including famous brands, new brand and illegal ones. The recently implemented regulation concerning fees for parking in the center of HCMC has added in more difficulties for taxi industry. However, we consider this is part of daily business that we have to manage. 

 ·    Are you happy with the results ComfortDelGro Corporation has gained in Vietnam from Vinataxi joint venture?

We decided to invest in Vietnam because we see that Vietnam is the next growing economy (after China), and a very potential destination for us to provide our land transport service. What we can bring into Vietnam with our investment is a different experience in taxi service for the people, a service with better value and worth money. Of course, I am not yet satisfied with our achievements because I think there is a lot of room for us to improve and to provide better service. We are here to stay and will continue to develop as long as the market still requires us to do so. 

 ·    Do you find any challenges in working with your Vietnamese staff?

Vietnamese staff are hard-working, dedicated and willing to learn. Vietnam has a young population, so most of our staff are young. For me adapting to working with new and young staff in this country has been an opportunity. We have spent time to understand the cultural aspect and our way of thinking, and I am sure we have done quite well in this area. We have also received strong support from the management from Singapore and the local partner.